Terms of service

1. About Haven & Home

Haven & Home is an online retail store offering furniture, home décor, lighting, outdoor living products, kitchen and dining items, bedroom products, and other home and lifestyle goods.

Our products may be supplied and fulfilled by a variety of suppliers, manufacturers, and fulfillment partners, including partners located outside of the United States.

Because we work with multiple suppliers, product availability, processing times, packaging, shipping methods, and delivery times may vary from one product to another.

2. Using Our Website

You agree to use the Haven & Home website only for lawful purposes.

You may not use our website to:

Violate any applicable law or regulation
Attempt to gain unauthorized access to our website or systems
Interfere with the operation or security of our website
Submit fraudulent or misleading information
Use our website to distribute harmful software or malicious content
Copy, reproduce, or misuse our content without permission

We reserve the right to refuse service, restrict access, or terminate accounts when we reasonably believe these Terms of Service have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, prices, and other product information displayed on our website are accurate and up to date.

However, slight differences may occur between the product shown on our website and the product received due to differences in manufacturing, materials, lighting, photography, screens, packaging, or supplier updates.

Product images are intended to provide a general representation of the item. Actual colors and appearance may vary slightly depending on your device or display settings.

We reserve the right to correct errors, update product information, or modify product availability at any time.

4. Product Availability

Product availability may change without notice.

Although we make reasonable efforts to keep our inventory information current, an item may occasionally become unavailable after an order has been placed.

If a product becomes unavailable after you place an order, we may contact you regarding available options. Depending on the circumstances, we may offer a replacement, alternative product, or refund.

5. Prices and Payments

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, including errors caused by technical issues, supplier updates, or other circumstances.

If an order has been placed using an incorrect price, we may contact you before processing the order to confirm whether you would like to continue with the purchase at the correct price.

Payment must be successfully received before an order can be processed.

We accept payment methods made available through our checkout.

By providing payment information, you confirm that you are authorized to use the payment method provided.

6. Orders

When you place an order with Haven & Home, you are making an offer to purchase the products selected at the prices displayed at checkout.

After placing an order, you may receive an order confirmation email. Receiving an order confirmation does not necessarily mean that your order has been accepted or shipped.

We reserve the right to refuse, cancel, or limit an order for reasons including:

Product availability
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Shipping restrictions
Unusual or excessive order quantities
Other circumstances that may prevent us from fulfilling the order

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

7. Shipping and Delivery

Orders may be fulfilled by different suppliers or fulfillment partners depending on the product.

Shipping and processing times vary by product, destination, supplier, and shipping carrier.

Any shipping or delivery timeframe provided on our website is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.

Once an order has been handed over to the shipping carrier, delays may occur due to circumstances outside of our control, including weather, holidays, customs processing, carrier delays, transportation disruptions, or high shipping volumes.

For additional information, please review our Shipping Policy.

8. Customs, Duties, and Import Fees

Some products may be shipped internationally.

Depending on the destination, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by local authorities.

These charges are determined by the destination country and are outside of Haven & Home's control.

Customers are responsible for understanding and paying any applicable fees associated with importing products into their country unless otherwise stated at checkout.

9. Returns and Refunds

Our Return & Refund Policy explains the requirements and procedures for requesting a return, refund, replacement, or other resolution.

By placing an order with Haven & Home, you agree to the terms outlined in our Return & Refund Policy.

Please review that policy before making a purchase.

10. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within the timeframe stated in our Return & Refund Policy.

We may request photographs, order information, packaging details, or other information necessary to review the issue.

Depending on the circumstances, an approved claim may result in a replacement, refund, store credit, or another appropriate resolution.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because orders may enter processing shortly after being placed, we cannot guarantee that cancellation requests can be completed before an order is processed or shipped.

Once an order has shipped, it may no longer be eligible for cancellation and may instead be subject to our Return & Refund Policy.

12. Third-Party Suppliers and Services

Haven & Home works with third-party suppliers, manufacturers, fulfillment providers, shipping carriers, payment processors, and other service providers.

We are not responsible for circumstances caused by third parties that are outside of our reasonable control. However, when an issue affects your order, we will make reasonable efforts to assist you in resolving it.

Our website may also contain links or integrations provided by third-party services. Your use of third-party services may be subject to their own terms and policies.

13. Intellectual Property

All content on the Haven & Home website, including but not limited to our name, logo, branding, graphics, photographs, written content, product descriptions, page designs, and other materials, is owned by or licensed to Haven & Home unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our website content without our prior written permission.

14. User Submissions

If you submit reviews, photographs, comments, feedback, or other content to Haven & Home, you represent that you have the right to provide that content and that it does not violate the rights of another person or business.

By submitting content, you grant Haven & Home permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, where permitted by law.

We reserve the right to remove content that we believe is inappropriate, misleading, unlawful, offensive, or otherwise inconsistent with our website or policies.

15. Website Accuracy

We work to keep our website accurate and available, but we do not guarantee that all information will always be complete, current, or error-free.

Occasionally, the website may contain typographical errors, inaccurate information, technical issues, or outdated information.

We reserve the right to correct errors and update information at any time without prior notice.

16. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

Website availability may occasionally be affected by maintenance, technical problems, updates, service interruptions, or circumstances beyond our control.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Haven & Home and its owners, employees, affiliates, suppliers, service providers, and partners will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of our website or the purchase or use of our products.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Haven & Home and its owners, employees, affiliates, suppliers, and service providers from claims, damages, losses, liabilities, and expenses arising from your violation of these Terms of Service, misuse of our website, or violation of the rights of another person or business.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored, and processed when you use our website or place an order.

20. Changes to These Terms

We may update or modify these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms of Service, to the extent permitted by applicable law.

21. Governing Law

These Terms of Service will be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Haven & Home is legally established, except where applicable law requires otherwise.

Any disputes will be handled in accordance with applicable law and the appropriate courts or dispute-resolution procedures.

22. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue in effect.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies displayed on our website, constitute the terms governing your use of Haven & Home and your purchases from our store.