Shipping policy
At Haven & Home, we want your order to arrive safely and smoothly. Because we work with a variety of suppliers and fulfillment partners, shipping times and delivery methods may vary depending on the product, destination, and shipping carrier.
Please review the information below before placing your order.
Order Processing
After you place an order, it is sent to the appropriate supplier or fulfillment partner for processing.
Orders are generally processed within 1–5 business days. Processing times may vary depending on the product, supplier availability, order volume, holidays, and other circumstances.
Please note that processing time is separate from shipping time. Shipping begins once your order has been processed and handed over to the shipping carrier.
During holidays, promotional periods, or periods of unusually high order volume, processing may take longer than usual.
Shipping Times
Estimated delivery times vary depending on the product, shipping method, destination, supplier, and carrier.
When available, estimated shipping information will be provided on the product page or during checkout.
Shipping estimates are provided for convenience and are not guaranteed delivery dates. Once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside of our control.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation and tracking information when available.
Please allow some time for tracking information to become active after the package has been handed over to the carrier. In some cases, tracking may take several days to begin showing movement.
You can use your tracking number to follow your shipment directly through the shipping carrier.
If you have not received tracking information after the expected processing period, please contact us and we will be happy to help.
Multiple Packages
If you purchase multiple products in one order, your items may arrive in separate packages.
This can happen because Haven & Home works with different suppliers and fulfillment partners, and products may be shipped from different locations.
As a result, you may receive multiple tracking numbers and your packages may arrive on different days.
If one item arrives before another, please check the tracking information for each shipment before contacting us about a missing item.
Shipping Delays
While we do our best to provide accurate shipping information, delays can occasionally occur.
Shipping delays may be caused by:
- Shipping carrier delays
- Severe weather
- Holidays
- High shipping volumes
- Customs processing
- Transportation disruptions
- Incorrect or incomplete shipping information
- Delays at fulfillment facilities
- Other circumstances outside of our control
If your package is still within the estimated delivery timeframe, we ask that you allow additional time for delivery.
If your package appears to be significantly delayed or tracking has stopped updating, please contact the shipping carrier directly using the tracking information provided. The carrier will generally have the most current information regarding your shipment.
You may also contact Haven & Home if you need assistance.
Lost Packages
If your package appears to be lost in transit, please contact the shipping carrier first using the tracking number provided with your order.
The shipping carrier has direct access to the shipment's tracking history and delivery records and will generally be able to provide the most accurate information about the package's location.
If the carrier confirms that the package is lost or cannot locate it, please contact Haven & Home with your order number and any information provided by the carrier.
We will review the situation and assist with the next appropriate steps.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot find it, please take the following steps:
- Check your front door, porch, mailbox, garage, and other usual delivery locations.
- Check with household members or neighbors.
- If applicable, check with your building's management or mailroom.
- Review the delivery details provided by the carrier.
- Contact the shipping carrier directly and request an investigation or delivery confirmation.
- Contact Haven & Home if the carrier is unable to resolve the issue.
Because the shipping carrier handles the physical delivery of your package, contacting them first is generally the quickest way to locate a missing delivery.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your information before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible. We will make a reasonable effort to update the address before your order is processed or shipped, but we cannot guarantee that changes will be possible.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.
International Orders
Depending on the product and destination, Haven & Home may offer shipping to customers outside of the United States.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated during checkout.
Customs requirements and fees vary by country, and Haven & Home does not control these charges or the time required for customs processing.
Customers are responsible for ensuring that products can be legally imported into their country.
Shipping Restrictions
Certain products may have shipping restrictions based on size, weight, destination, supplier requirements, or applicable laws.
If we are unable to ship an item to the address provided, we may contact you regarding available options.
If an order cannot be fulfilled because shipping to the selected destination is unavailable, the affected order may be cancelled and refunded.
Delivery Estimates
All delivery estimates provided by Haven & Home are estimates and may vary.
A delivery estimate does not guarantee that an order will arrive on a specific date.
We understand how important it is to receive your order on time, and we do our best to provide accurate information. However, once a package has been handed over to the shipping carrier, certain aspects of the delivery process are outside of our direct control.
Returned or Undeliverable Packages
If a package is returned to the sender because of an incorrect address, refused delivery, unsuccessful delivery attempts, or another delivery issue caused by the recipient, please contact us.
Depending on the circumstances, additional shipping or reshipping charges may apply.
Shipping Questions
If you have questions about your order or shipping status, please contact Haven & Home through our Contact Us page.
When contacting us about an order, please include your order number and tracking number whenever possible.
For the most current information about the location of a package, we recommend contacting the shipping carrier directly using your tracking number.
We appreciate your patience and understanding, and we're always happy to help when we can.
Thank you for choosing Haven & Home.